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Frequently asked questions

FAQ

ACCOUNT SECURITY

ashtiktrinkets.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, ashtiktrinkets.com gives your name, shipping address, phone number, and order information to our shipping carrier.

ashtiktrinkets.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. ashtiktrinkets.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

Your privacy is very important to us. ashtiktrinkets.com is fully committed to protecting your right to privacy within our community. The release of any members' personal information for reasons other than those specifically connected with ashtiktrinkets.com is prohibited. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Personal Info which is only accessible to you with your password.

ashtiktrinkets.com does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes.

Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

Log in your account.

Click on change your password.

Enter the box your desired new password and click Continue & new password will be saved.

After logging in your account click on modify your address book entries.

To edit the existing address provided by you, simply click on the button and fill the form.

Click on continue and the changes you made will be saved successfully.

You want to enter an entirely new address, click on the new address.

Fill up the form and click on continue to save the new address.

Enter your details and log in your account.

Go to Edit My Account information.

Fill up the form and press & continue.

All your changes made to the account will be saved.

CANCELLATION

To cancel the purchase of an item from ashtiktrinkets.com, please follow the below given easy steps

Scroll down the page, and you will see the option Return under Customer service.

Click on Return and a page with a form will open.

Fill up the form and click on continue.

COUPON CODE

1. Select product and Buy now

2. Click view cart

3. Click Use Coupon code and open a box

4. Enter the coupon code, then Apply Coupon

GEMSTONE

You will not. You need to be an expert and use specialized equipment to make sure a gem is real. If the gem is accompanied by a certificate, you will know it is real and if it is treated artificially or not.
On a brilliant full-cut stone, there are 58 facets; 32 facets plus the table above the girdle and 24 facets plus the cutlet below the girdle. Some stones with only 18 facets are referred to as "single cuts".

Buying with a certificate from a recognized authority such as the

Gold

Hallmark (BIS Hallmark)

Diamond and Gemstone

GIL (Gemological Identification Laboratory)

IGI (International Gemological Institute)

EGL (European Gemological Laboratory)

SGL (Solitaire Gemmological Laboratories)

means that your gem and jewelry has the credentials to be recognized worldwide as a valuable item. Resale values of gems drop drastically when unaccompanied by a certificate. Also, a certificate makes you sure about the authenticity and purity of your gems or metals like gold, silver etc. If you want to check the authenticity of the certificates then please click on the highlighted sections of the answer above, i.e. the laboratory names

Quality is measured by 4C’s. I.e. Color, Clarity, Cut and Carat (Weight) of the stone.

Color: Color is usually undesirable in diamonds. Typically ratings will be alphabetical with the earlier letters of the alphabet having less color.

UNIT
DIAMOND COLOR
D E F
Colorless
G H I J
Near Color
K L M

Very Slightly Yellowish

N O P Q R

Slightly Yellowish

S T U V W X Y Z

Yellowish


Clarity: You will typically find ratings such as this

CLARITY ( Short Definition )

CLARITY ( Full Definition )

IF

Internal Flawless

VVS1

Very, Very Slightly Included

VVS2

Very, Very Slightly Included

VS1

Very Slightly Included

VS2

Very Slightly Included

SI1

Slightly Included

SI2

Slightly Included

I1

Imperfect

I2

Imperfect


Cut: All gems are cut. The resultant dimensions of the cut stones vary. All dimensions are given as a percentage of the width at the girdle. There are a few accepted ideal cuts, which have all of the proportions within a few percentage points of an optimum mathematical model. This optimum model returns maximum light through the top of the stone, resulting in maximum brilliance.  The measurement is
 
Ideal
Excellent
Very Good
Good
Fair
 
Carat: The weight of the stone, referred to in points in case of small stones
 
1 carat is 1/5 of a gram or 200 milligrams.
There are 100 points to a carat.
A 75 point stone is .75 carat.

1. Facet:any of the flat "sides" of the gem.

2. Table: On a brilliant cut stone...the top octagonal facet

3. Girdle: The typically frosty white ring at the widest part.

4. Cutlet: The bottom point (actually facet) on a brilliant cut stone

5. Pavilion: The portion of the stone below the girdle

6. Crown: The portion of the stone above the girdle

7. Diameter: Width of the gem as measured thru the girdle

8. Fire: The quality of the gem that breaks reflected light into a colorful array.

9. Depth – Height of Gemstone from Cutlet to Table

10. Brilliance: The quality of the gem that reflects light without changing it (also called sparkle).

11. Fluorescence: The characteristic of some gems to fluoresce certain colors under some light.

12. Natural: Usually found on the girdle. A small section was on the side of the raw gem. It appears as a slightly rough flat spot on the girdle.

13. Feather: A “crack” in a gem,appears as a white feather within the stone.

GIFT VOUCHER

To buy a gift voucher:
Go down the home page and click on Gift Voucher under the Extras.
A page will open with a form Fill up the form with accurate details especially while giving the recipient
Enter the amount and click on continue.
The gift voucher will be emailed to the recipient.
ashtiktrinkets.com introduces its new gift voucher service. A gift voucher is something that you can present to your near and dear ones, as a token of your affection. A gift voucher is like a money certificate which when you gift someone, he/she can use it while buying products from our online jewelry site by just entering the voucher code while purchasing.

JEWELLERY

Select the gemstone of your choice and click Buy Now

Now go down the page and click on Add This Gemstone.

Options will appear under the box showing Gold and Silver Pendant and ring mounts.

Click on the one you want to buy for your gemstone, a separate box will open containing the details.

Complete the buying procedure by making the payment and checkout.

To get your ring size click on the mentioned in this sentence, it has been made bold for your convenience. After downloading the .pdf file, get a print out of the document. Take any existing ring of yours and put it on the size circles made on the paper, the one that matches is your ring size. After getting your ring size do mail it to [email protected] and with your order reference id, and we will make the ring as per your size.
Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on.

Karat

Percentage of Pure Gold

Fineness (BIS Hallmark)

24
1000
999
22
91.60
916
18
75.00
750
14
58.30
583
12
50.00
500
9
37.50
375


ORDER

Yes we accept international orders at our website, as we have valued customers from all over the world, who regularly visit our website. To cater to our customers all over the world we have introduced our overseas order and delivery facility. We are happy to let you know that you can buy jewelry and gemstones from any corner of the world from our website. W e will deliver it to your doorstep no matter wherever you are.

To check your order status

Log in to enter your account

Now go to my order

Click on View your order history.

There you will get a full step by step follow up of the status of the order that you placed.

REFUND

Any refund due by ashtiktrinkets.com will be made in the following manner

CC Avenue (Credit Card, Debit Card, Net Banking & Cash Card): Your credit card account will be re-credited with the refund amount. You will get the amount in your account within fifteen (15) business days, after you have informed us that you want your purchase to be cancelled and the money to be refunded.

Bank Transfer (RTGS / NEFT): The refund amount will be deposited into your bank account within fifteen (15) business days after you have informed us that you want your purchase to be cancelled and your money to be refunded.

Cheque or Demand Draft: If you have made the purchase via cheque or demand draft, your amount will be refunded through a cheque within fifteen (15) business days after you have informed us that you want your purchase to be cancelled and your money to be refunded.

RETURN

Returning an item that you have purchased from ashtiktrinkets.com is very easy. Just follow the steps given below

Move down the page, and you will see the option Customer Pleasure.

Click on returns and a page with a form will open.

Fill up the form and click on continue.

Please make sure that you submit the form for return of your purchase within 7 (Seven) days from the date of delivery.

REWARD POINT

1. You purchase the product and save the reward point in your account.
2. You choose the gift list or Gift Voucher according to the point.
3. You mail our customer care and approve your chosen product or gift voucher
4. After approval, your receipt of the product to registered address within 15 days or gift voucher amount will be adjusted in your next purchase.

After delivery if the product is found the defected company will not be responsible, contact product service provider or vendor.

Reward Point Gift Any One (Only India) Gift Voucher (India / International)
500 - 1000 1. Inverter (Su-Kam)
2. Mixer Juicer Grinder (Philips)
3. Hand Blender (Philips)
4. Oven Toaster Grills (Usha)
5. Gas Stoves (Prestige)
Rs 8000 / $ 110
1000 - 1500 1. Mobile Phone (MI)
2. TV (Samsung / LG)
3. Chimney (Kutchina)
4. Microwave Oven (Bajaj)
Rs 14000 / $ 200
1500 - 2000 1. Water Purifier (Aquaguard)
2. Air Cooler (Symphony)
3. Vaccum Cleaner (Eureka Forbes)
4. Washing Machine (LG)
Rs 18000 / $ 280
2000 - 3000 1. Air Condition (Voltas 1 Ton Window)
2. TV (LG 80cm 32 inch)
3. Dishwasher (IFB)
4. Refrigerator (LG)
Rs 25000 / $ 350
3000 - 4000 1. Laptop (HP)
2. iphone 6
Rs 35000 / $ 500
When you buy any product then you get some point in your product value, this point is called. REWARD POINT.
You apply Reward Point Gift or Gift Voucher after fifteen days of the last purchase.